TERMS & CONDITIONS
OVERVIEW
This website is operated by UtilityUmbrella.com, a trading name of Real Agent Group Limited (Registered Address: Bloomsbury Street, WC1B 3QJ, London, United Kingdom). Throughout the site, the terms “we,” “us,” and “our” refer to UtilityUmbrella.com. We offer this website, including all information, tools, and services available from this site, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”), including any additional terms and conditions and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the site or use its services.
We reserve the right to update or change these Terms at any time by posting updates to this page. It is your responsibility to review the Terms periodically. Continued use of the website constitutes acceptance of such changes.
SECTION 1: ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are of legal age in your jurisdiction, or have provided consent for minor dependents to use the site. You may not use our products or services for unlawful purposes or violate any applicable laws (including copyright laws). Any breach will result in immediate termination of services.
SECTION 2: GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason. Your content (excluding credit card information) may be transferred unencrypted and adapted to meet technical requirements of various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.
SECTION 3: ACCURACY OF INFORMATION
We do not guarantee that information on this site is accurate, complete, or current. Reliance on the material is at your own risk. Historical information is provided for reference only and may not be updated.
SECTION 4: MODIFICATIONS TO SERVICE AND PRICES
We reserve the right to change prices or discontinue the Service at any time without notice. We are not liable for any changes, suspensions, or discontinuation of services.
Note:
- Calls to Europe, the USA, and the UK are unlimited in all price plans.
- VoIP number exports may incur fees of up to £250 per number, subject to agreements with third-party providers.
SECTION 5: PRODUCTS OR SERVICES
Certain products or services may only be available online and in limited quantities. All descriptions and pricing are subject to change without notice. We do not warrant that the quality of products or services will meet your expectations.
SECTION 6: BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or limit any orders. If changes occur, we will attempt to notify you via the contact details provided at purchase. You must provide accurate and updated account information for successful transactions.
SECTION 7: OPTIONAL TOOLS
We may provide access to third-party tools without warranties or liability. Use of these tools is at your discretion, and you should review their terms before use.
SECTION 8: THIRD-PARTY LINKS
We are not responsible for third-party content or websites linked through our Service. Any interactions with third parties are at your own risk.
SECTION 9: USER SUBMISSIONS
By submitting content, you grant us the unrestricted right to edit, publish, or use it in any medium. We are not obligated to maintain confidentiality or compensate for submissions.
SECTION 10: PERSONAL INFORMATION
Your personal information is governed by our Privacy Policy.
SECTION 11: ERRORS AND INACCURACIES
We reserve the right to correct errors or inaccuracies related to product descriptions, pricing, and availability.
SECTION 12: PROHIBITED USES
You are prohibited from using the site for illegal purposes, harassment, discrimination, or other violations outlined in these Terms. Violations may result in termination of access.
SECTION 13: DISCLAIMER OF WARRANTIES
We do not guarantee uninterrupted or error-free service. The Service is provided “as is” without warranties. Our liability for damages is limited to the maximum extent permitted by law.
SECTION 14: INDEMNIFICATION
You agree to indemnify and hold UtilityUmbrella.com harmless from any claims, damages, or expenses arising from your violation of these Terms.
SECTION 15: SEVERABILITY
If any provision is deemed unlawful or unenforceable, it shall not affect the enforceability of remaining provisions.
SECTION 16: TERMINATION
One month’s notice runs from billing date to billing date. For example, if a customer raises a cancellation request on the 2nd of January, the cancellation will kick in on the next billing date, the 25th of January. After that payment has been made, the cancellation process begins, and on the 25th of February, the customer’s contract with us will end.
These Terms remain in effect unless terminated by you or us. Early termination requires a minimum usage period of three (3) months. If you terminate or breach these Terms, we reserve the right to charge applicable fees and deny further access to services.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.
Please be aware that in the case of number export (VoIP), you may be charged up to £250 per number. The price may be subject to change due to the type of number and porting agreement with third-party companies.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
SECTION 17: ENTIRE AGREEMENT
These Terms, along with our policies, constitute the entire agreement between you and UtilityUmbrella.com.
SECTION 18: GOVERNING LAW
These Terms are governed by the laws of the United Kingdom.
SECTION 19: CHANGES TO TERMS
We reserve the right to update these Terms at any time. It is your responsibility to review this page for changes.
SECTION 20: CONTACT INFORMATION
For questions, contact us at help@utilityumbrella.com 0800 0062 041.