Help Centre
Frequently Asked Questions
General
- Phone Systems: Business phone lines with advanced features such as call forwarding, voicemail, and more.
- Broadband: Fast and reliable broadband packages tailored to meet your business needs.
- VoIP: Voice over Internet Protocol technology to reduce call costs and improve communication.
- Payments: Secure and efficient payment solutions for businesses, from card terminals to integrated online payments.
- WiFi Loyalty: A marketing tool that rewards customers with free WiFi in exchange for their contact details, helping you build customer engagement.
- EPOS: Comprehensive electronic point-of-sale systems that streamline transactions and inventory management.
Absolutely! We offer full support after installation to ensure everything runs smoothly. Our customer support team is available to assist with troubleshooting, system upgrades, and any general enquiries.
- Phone System Equipment: Phones, headsets, and any necessary hardware.
- Broadband Equipment: Routers and modems for a seamless internet experience.
- Installation: Professional setup for both services to ensure everything is ready to go.
- Ongoing Support: Access to our support team to help with any issues or changes.
- Flexible Monthly Contracts: You’re not tied into long-term contracts, giving you the freedom to adjust as your business evolves.
Payments & Point Of Sale
- Countertop Terminals: Fixed devices for retail environments.
- Portable Terminals: Handheld devices for businesses that require mobility, such as cafés or restaurants.
- Mobile Terminals: Ideal for businesses on the go, allowing payments to be taken anywhere via a smartphone or tablet.
All our payment terminals are compatible with our EPOS systems, enabling seamless integration for transactions.
Yes! Our payment solutions are fully PCI-DSS compliant, ensuring that all transactions are encrypted and secure. We use the latest technology to protect sensitive customer data, providing peace of mind for both you and your customers.
In most cases, yes! Our EPOS system is designed to integrate with a wide range of third-party payment terminals and software. Our technical team will work with you to ensure seamless integration, so you can continue using your existing system while benefiting from our secure, efficient payment solutions.
Contracts & Pricing
No, we believe in transparent pricing. All costs, including setup fees, equipment charges, and ongoing service costs, will be clearly explained before you sign up. We’ll make sure there are no surprises – what you see is what you pay.
Yes, you can switch to us even if you’re under contract with another provider. We can help you navigate the process, and in some cases, we may assist with early termination fees or offer a smooth transition plan. Our team will guide you through the steps to ensure the switch is as seamless as possible.
Getting Started
Absolutely! We encourage you to speak with one of our experts before making any decisions. Our team will take the time to understand your business requirements and recommend the most suitable services for you. We offer a free consultation to ensure you’re getting the right solution.
Payment & Subscription
- Card Payment: Pay via our Customer Portal using a debit or credit card.
- Direct Debit: Payments will be automatically collected on or around the 25th of each month from the account linked to your direct debit.
Yes, you can update your payment method at any time through your Customer Portal. If you need assistance, our support team is available to help with the change.
Cancelling Your Contract
- You can notify us via the Customer Portal or by contacting our customer service team at 0800 006 2041.
- If you are on a rolling monthly contract, your cancellation will be processed, and no further charges will be applied after the notice period.
Once you’ve given the required notice, your service will remain active until the end of your notice period. After this, your service will be terminated, and no additional charges will apply. Please ensure any outstanding balances are settled before cancellation to avoid further fees.